• Design and implement end-to-end observability strategies across distributed systems, covering metrics, logs, and traces.
• Lead the adoption and rollout of OpenTelemetry (OTel) instrumentation across services and infrastructure.
• Architect and maintain observability pipelines, ensuring high-quality, actionable telemetry data flows to the right destinations.
• Collaborate with engineering teams to embed observability best practices into the software development lifecycle, from design to production.
• Define and enforce SLOs, SLIs, and error budgets, partnering with product and engineering to align reliability goals with business outcomes.
• Drive incident response processes, including post-mortem culture, root cause analysis, and continuous improvement initiatives.
• Evaluate, integrate, and champion observability tooling, including Honeycomb, as the primary platform for querying and understanding system behavior.
• Mentor engineers on observability-first thinking, helping teams move from reactive monitoring to proactive, data-driven operations.
• Contribute to infrastructure-as-code practices, automating observability configuration and deployment.
• Stay current with the DevOps and observability ecosystem, bringing new ideas and approaches to the team.

You'll be onboarded to the tech team organization. You will be part of a team and will communicate with them via Slack and Google Meet. Periodic 1-on-1 meetings will be held to ensure you are successful and are having a productive and enjoyable experience.

We want all new hires to succeed in their roles at Jetpacks!. That's why we've outlined the job requirements below. To be considered for this role, it's important that you meet all Minimum Qualifications. If you do not meet all of the Preferred Qualifications, we still encourage you to apply.

• 5+ years of experience in DevOps, SRE, or platform engineering roles, with at least 2 years in a senior or architect capacity.
• Deep hands-on experience with observability: distributed tracing, structured logging, and metrics at scale.
• Strong working knowledge of OpenTelemetry (OTel) — instrumentation, collectors, and exporters.
• Experience designing and operating cloud-native infrastructure on AWS, GCP, or Azure.
• Proficiency with infrastructure-as-code tools such as Terraform, Pulumi, or equivalent.
• Solid understanding of containerized environments: Kubernetes, Docker, and related ecosystem tools.
• Experience with CI/CD pipelines and GitOps workflows.
• Proven ability to collaborate cross-functionally and influence architectural decisions at the team and org level.
• Strong analytical mindset with a bias for data-driven decision-making in production environments.
• Advanced English level.

• Hands-on experience with Honeycomb as an observability platform or strong motivation to be trained and certified in it (Honeycomb onboarding provided).
• Familiarity with the broader observability tooling landscape: Grafana, Prometheus, Jaeger, Datadog, or similar.
• Experience implementing observability for event-driven or microservices architectures.
• Knowledge of eBPF-based tooling or auto-instrumentation approaches.
• Background in platform engineering or developer experience (DevEx) initiatives.

Jetpacks! is a digital accelerator. We help companies reach new heights, together, by committing to working alongside them, unlocking the power of LatAm.

We strive at creating connections between people, data and technology to realize connected outcomes across the full lifecycle of the product and platform ecosystems.

We're makers, builders and creators by nature, and we come to work every day to build experiences for some of the world's most influential companies. We help businesses accelerate their digital roadmap, rapidly innovate, modernize their systems, enable their teams and optimize for continued growth.

We welcome our team members to show up as their authentic selves every day. Because this is so important to us, Jetpacks! is proud to be an equal opportunity employer.